What is your company name?
Please give a short bio of your company
Connect Financial Software Solutions, LLC was formed to engage in developing, operating and managing software solutions for our clients. Connect’s primary product is a leading edge Online Banking solution. Connect’s solutions tend to be niche applications that address specific needs for our client organizations. Connect’s philosophy is to operate with a cooperative spirit and grow through partnering with progressive organizations in the financial industry.
When was your company started?
Connect was founded in 2007
What is your targeted market?
Connect FSS is focused solely on the credit union space, serving institutions ranging from $100 million in assets to well over 1 billion in assets.
Who is your competition, and what do you do better?
Connects primary competitors include Intuit Financial Services, Q2, ORCC, and JWAALA. Connects ability to build custom solutions, offer member configuration capability, and our exceptional level of integration to credit union core systems differentiates us from the competition.
How many current customers do you have and what is your estimated yearly growth?
Connect currently has 13 clients, and we have been roughly doubling our client count each year since 2010.
What types of products and/or services do you offer?
Connect FSS provides in-house and hosted Online Banking, Mobile Banking, Mobile Remote Deposit Capture, Account Opening, Online Account Opening, and customized software solutions to credit unions, with an eye toward core system integration. Our sister company, PSI, develops highly custom software applications to facilitate improved workflows and increased communication and integration to client core system and other third-party applications.
How do you see your company in the next 2-5 years?
Connect maintains a boutique-like model, delivering exceptional configurability, customization, and service. Our goal is to retain these capabilities, and to grow at a modest rate to assure we do not deviate from the approach that has helped us be successful.
How many employees and/or freelance contractors do you currently have?
Connect currently employs 14 individuals.
How much does your company embrace risk?
We tend to be in the moderate risk category.
What has been the biggest challenge you have had to overcome as a company?
The largest challenge for Connect was establishing a foothold in the market. We provide a high visibility solution, and earning trust and confidence early on was very challenging.
What else is interesting about your story?
Unlike many organizations, we are not focused primarily on growth. We do wish to grow the number of clients we serve, but in a modest, measured fashion so we can maintain an exceptional level of service, flexibility, and support for our clients .
Do you have a blog, Facebook page, Twitter account, etc.?
We do have a Facebook page, and an individual presence on Twitter.